<div class="control-group ticket_section"> <label class=" control-label cf_carrier_1699860-label " for="helpdesk_ticket_cf_carrier_1699860">Carrier</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_carrier_1699860]" id="helpdesk_ticket_custom_field_cf_carrier_1699860"><option value="">...</option> <option data-id="67000853120" value="Andreani">Andreani</option> <option data-id="67000785228" value="DHL">DHL</option> <option data-id="67000862662" value="FEDEX">FEDEX</option> <option data-id="67000851187" value="Chilexpress">Chilexpress</option> <option data-id="67000886892" value="Starken">Starken</option> <option data-id="67000851186" value="99 Minutos">99 Minutos</option> <option data-id="67000935590" value="Alas">Alas</option> <option data-id="67000856301" value="Bluexpress">Bluexpress</option> <option data-id="67000929253" value="Itsanet PE">Itsanet PE</option> <option data-id="67000907593" value="Olva">Olva</option> <option data-id="67000785232" value="Not assigned yet">Not assigned yet</option> <option data-id="67000935591" value="Urbano">Urbano</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_shipping_return_label_1699860-label " for="helpdesk_ticket_cf_shipping_return_label_1699860">Shipping return label</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_shipping_return_label_1699860]" id="helpdesk_ticket_custom_field_cf_shipping_return_label_1699860" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_nmero_operacin_mp_1699860-label " for="helpdesk_ticket_cf_nmero_operacin_mp_1699860">Número Operación MP</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_nmero_operacin_mp_1699860]" id="helpdesk_ticket_custom_field_cf_nmero_operacin_mp_1699860" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_tracking_de_retorno_1699860-label " for="helpdesk_ticket_cf_tracking_de_retorno_1699860">Tracking de Retorno</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_tracking_de_retorno_1699860]" id="helpdesk_ticket_custom_field_cf_tracking_de_retorno_1699860" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_style_id_sku_1699860-label " for="helpdesk_ticket_cf_style_id_sku_1699860">Style ID / SKU</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_style_id_sku_1699860]" id="helpdesk_ticket_custom_field_cf_style_id_sku_1699860" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_coupon_1699860-label " for="helpdesk_ticket_cf_coupon_1699860">Coupon L1</label> <div class="controls nested_field "> <select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_coupon_1699860_67000933839" name="helpdesk_ticket[custom_field][cf_coupon_1699860]"><option value="">...</option> <option value="Promotion Code">Promotion Code</option></select><div class="level_2"><label class="">Coupon L2</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_coupon_l2_1699860_67000933839" name="helpdesk_ticket[custom_field][cf_coupon_l2_1699860]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_coupon_1699860_67000933839').nested_select_tag({"data_tree":[["Promotion Code","Promotion Code",[["Details","Details",[]],["Not Received","Not Received",[]],["Doesn't Work","Doesn't Work",[]],["Modification Request","Modification Request",[]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"67000933839","subcategory_id":"helpdesk_ticket_custom_field_cf_coupon_l2_1699860_67000933839"}); //]]> </script> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_quality_l1_1699860-label " for="helpdesk_ticket_cf_quality_l1_1699860">Quality L1</label> <div class="controls nested_field "> <select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_quality_l1_1699860_67000933309" name="helpdesk_ticket[custom_field][cf_quality_l1_1699860]"><option value="">...</option> <option value="Invoice Request">Invoice Request</option> <option value="Process Request">Process Request</option> <option value="Return Request">Return Request</option> <option value="Re - Evaluation">Re - Evaluation</option> <option value="Process Status">Process Status</option></select><div class="level_2"><label class="">Quality L2</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_quality_l2_1699860_67000933309" name="helpdesk_ticket[custom_field][cf_quality_l2_1699860]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_quality_l1_1699860_67000933309').nested_select_tag({"data_tree":[["Invoice Request","Invoice Request",[["Accessories","Accessories",[]],["Apparel","Apparel",[]],["Footwear","Footwear",[]]]],["Process Request","Process Request",[["Footwear","Footwear",[]],["Accessories","Accessories",[]],["Apparel","Apparel",[]]]],["Return Request","Return Request",[["Footwear","Footwear",[]],["Apparel","Apparel",[]],["Accessories","Accessories",[]]]],["Re - Evaluation","Re - Evaluation",[]],["Process Status","Process Status",[["Footwear","Footwear",[]],["Accessories","Accessories",[]],["Apparel","Apparel",[]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"67000933309","subcategory_id":"helpdesk_ticket_custom_field_cf_quality_l2_1699860_67000933309"}); //]]> </script> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_puma_store_1699860-label " for="helpdesk_ticket_cf_puma_store_1699860">PUMA Store</label> <div class="controls nested_field "> <select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_puma_store_1699860_67000933840" name="helpdesk_ticket[custom_field][cf_puma_store_1699860]"><option value="">...</option> <option value="Store Information">Store Information</option> <option value="Store Complaint">Store Complaint</option> <option value="Promotion Information">Promotion Information</option></select><div class="level_2"><label class="">PUMA Store L2</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_puma_store_l2_1699860_67000933840" name="helpdesk_ticket[custom_field][cf_puma_store_l2_1699860]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_puma_store_1699860_67000933840').nested_select_tag({"data_tree":[["Store Information","Store Information",[["Business hours","Business hours",[]],["Location","Location",[]],["Contact","Contact",[]],["Details","Details",[]]]],["Store Complaint","Store Complaint",[]],["Promotion Information","Promotion Information",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"67000933840","subcategory_id":"helpdesk_ticket_custom_field_cf_puma_store_l2_1699860_67000933840"}); //]]> </script> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_changes_1699860-label " for="helpdesk_ticket_cf_changes_1699860">Changes L1</label> <div class="controls nested_field "> <select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_changes_1699860_67000933310" name="helpdesk_ticket[custom_field][cf_changes_1699860]"><option value="">...</option> <option value="Autorización">Autorización</option> <option value="Complaint">Complaint</option> <option value="Exchanges Process">Exchanges Process</option> <option value="Exchange Status">Exchange Status</option> <option value="Product Availability">Product Availability</option> <option value="Return Request">Return Request</option></select><div class="level_2"><label class="">Changes L2</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_changes_l2_1699860_67000933310" name="helpdesk_ticket[custom_field][cf_changes_l2_1699860]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_changes_1699860_67000933310').nested_select_tag({"data_tree":[["Autorización","Autorización",[["Out of Deadline","Out of Deadline",[]],["Producto usado","Producto usado",[]],["Compra en exterior","Compra en exterior",[]]]],["Complaint","Complaint",[["Process Delayed","Process Delayed",[]]]],["Exchanges Process","Exchanges Process",[]],["Exchange Status","Exchange Status",[]],["Product Availability","Product Availability",[]],["Return Request","Return Request",[["Falta de stock","Falta de stock",[]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"67000933310","subcategory_id":"helpdesk_ticket_custom_field_cf_changes_l2_1699860_67000933310"}); //]]> </script> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_regret_request_1699860-label " for="helpdesk_ticket_cf_regret_request_1699860">Regret Request</label> <div class="controls nested_field "> <select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_regret_request_1699860_67000933841" name="helpdesk_ticket[custom_field][cf_regret_request_1699860]"><option value="">...</option> <option value="Purchase Error">Purchase Error</option> <option value="Purchase Regret">Purchase Regret</option> <option value="Delayed Delivery">Delayed Delivery</option></select><div class="level_2"><label class="">Regret Request L2 </label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_regret_request_l2_1699860_67000933841" name="helpdesk_ticket[custom_field][cf_regret_request_l2_1699860]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_regret_request_1699860_67000933841').nested_select_tag({"data_tree":[["Purchase Error","Purchase Error",[["Incorrect Billing Information","Incorrect Billing Information",[]],["Promotion not applied","Promotion not applied",[]],["Items Error","Items Error",[]],["Payment Error","Payment Error",[]]]],["Purchase Regret","Purchase Regret",[["Not Longer Needed","Not Longer Needed",[]]]],["Delayed Delivery","Delayed Delivery",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"67000933841","subcategory_id":"helpdesk_ticket_custom_field_cf_regret_request_l2_1699860_67000933841"}); //]]> </script> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_wholesale_1699860-label " for="helpdesk_ticket_cf_wholesale_1699860">Wholesale</label> <div class="controls nested_field "> <select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_wholesale_1699860_67000933842" name="helpdesk_ticket[custom_field][cf_wholesale_1699860]"><option value="">...</option> <option value="Wholesale">Wholesale</option></select><div class="level_2"><label class="">Wholesale L2</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_wholesale_l2_1699860_67000933842" name="helpdesk_ticket[custom_field][cf_wholesale_l2_1699860]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_wholesale_1699860_67000933842').nested_select_tag({"data_tree":[["Wholesale","Wholesale",[["Wholesale Purchase","Wholesale Purchase",[]],["General Complaints","General Complaints",[]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"67000933842","subcategory_id":"helpdesk_ticket_custom_field_cf_wholesale_l2_1699860_67000933842"}); //]]> </script> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_legal_ar_1699860-label " for="helpdesk_ticket_cf_legal_ar_1699860">Legal AR</label> <div class="controls nested_field "> <select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_legal_ar_1699860_67000933313" name="helpdesk_ticket[custom_field][cf_legal_ar_1699860]"><option value="">...</option> <option value="Defensa del Consumidor">Defensa del Consumidor</option> <option value="Otros">Otros</option></select><div class="level_2"><label class="">Legal L2</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_legal_l2_1699860_67000933313" name="helpdesk_ticket[custom_field][cf_legal_l2_1699860]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_legal_ar_1699860_67000933313').nested_select_tag({"data_tree":[["Defensa del Consumidor","Defensa del Consumidor",[["B&M","B&M",[]],["ECOMM","ECOMM",[]]]],["Otros","Otros",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"67000933313","subcategory_id":"helpdesk_ticket_custom_field_cf_legal_l2_1699860_67000933313"}); //]]> </script> </div> </div>